When Blood Donation is Personal

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Poxon, Amanda

In my last post, I shared the story of David Schwartz, a dietitian at Henry Ford West Bloomfield Hospital.

Today I want to share another inspirational story about one of our team members.

Rebecca Peterson is a nurse in the Birthing Center. Recently, she sent me (and many others) an email titled: I need your help, please! J

Many of you may have heard bits and pieces of the story of my sister in law over these past couple of months–this past March, she suffered from a pregnancy complication which almost resulted in her losing her life. One of the things that saved her life was her blood donors, since she received more than 15 units of blood, and platelets on top of this, and she is SO thankful for this. Her doctors told her that the amount of blood products she received would have taken 30-40 donors.

I have not seen her since February, since her and her husband moved to Colorado, shortly before this happened, however they will be in town in September.  One of the things she has been asking of her friends and family, when they ask how they can help support them, is to donate blood.  I would like to surprise her when she comes in town with 40+ blood donors, donating blood in her name.  If you are willing to help me out in accomplishing this, I am asking that you please consider donating blood/platelets/double RBCs, that you take a picture during the donation, with a smile, a thumbs up, and a “sign”, which can simply be a piece of paper with her name on it, reading either: Melinda, For Melinda, Team Melinda (feel free to write an inspirational quote if you wish) etc…and then please me the picture. Please send pictures to me by September 1st. If you are willing to do this, please encourage your spouses/SO’s and anyone else, but make sure I get the pictures. Please please please :-)  Thanks so much for your help.

We helped Rebecca by photographing donors who agreed to her request at our August 28 blood drive. Nearly two dozen donors held the For Melinda sign to show their support for her. What an amazing way to pay it forward by helping promote blood donations, and then including your sister-in-law who was saved by blood donations!

 

 

 

American Ninja Warrior Dietitian

At Henry Ford West Bloomfield Hospital, we frequently remind our teams to “learn the back story” about patients. This helps us to interact with them as people, rather than as patients in a bed, or a diagnosis.

The same is true of our colleagues. We have such an amazing group of people that we are honored to work with every day, yet sometimes we forget to learn about whom they really are, and the amazing things they do outside of work.

Today I want to share with you a wonderful story I recently heard about, involving one of our team members.

Schwartz-David RD

I would like to introduce you to David Schwartz, one of our knowledgeable dietitians. We all knew that he was very active, and promoted healthy eating, but I don’t think we knew that he grows his own food, and is a beekeeper.

David was a recent contestant on NBC’s “American Ninja Warrior.” In the Denver city qualifier, he was one of 22 to finish the obstacle course (of 120 who attempted it), and the 6th fastest.  Although he struggled in the finals, he talked about his healthy lifestyle, eating organic, sustainable foods, and beekeeping. Watch the video, or watch the episode at 7 p.m., Sunday, August 31, on NBC.

I had the opportunity to learn more about David, and what he does. He and his wife are both dietitians and have been married for five years – they are expecting their first child in October. He took up beekeeping after a friend invited him to a conference that talked about the importance of bees, and how there is great concern about the future of bees. He is fascinated (and now I am as well) with the amazing social culture of the hive. I asked him if he can identify the queen in the hive and he said, definitely – she is the one everyone else is surrounding, catering to, and grooming. This year he has produced about 40 pounds of honey, the premium type that is still in the wax cells, which he sells. He thinks it was the beekeeping story that helped get him on the American Ninja Warrior show.

There are so many stories like these, about our friends and colleagues and the wonderful things that they do outside of work. I encourage you to share them with us so that we can all get to know each other a little bit better. Through these stories and the things we learn about each other, we Earn Trust, and develop Team.

 

Take Accountability

WB Accountability mtg

This is what Take Accountability looks like to me.

Recently I hosted the Senior Leadership Team, key physician leaders, and several of our trustees at an educational session on Take Accountability. We learned about the current pressures and changes in our industry and the impact on our organization over the next five years. We also learned how other healthcare organizations are proactively preparing themselves for these changes, and how the HFHS Renewal 2.0 and One Henry Ford Strength and Sustainability Plan position our organization for the future.

This cross-functional, multidisciplinary team committed to embracing this new knowledge and to begin collaborating not simply for surviving, but for thriving – working together to design and deliver a world-class healthcare organization. We recognize that to deliver value consistently, we have to design structure that consistently focuses on our Key Results: Growth, Efficiency and Integration. Structure drives culture.

We learned that there is a human dimension to this work which we must embrace as well. Learning to make change safer than the status quo is important when facing the transformational change our industry is facing. We committed to developing an appetite for experimentation in our organization that drives speed to implementation and is inclusive.

In health care, it seems, the only constant is change. Therefore, we learned, change is our job.

 

What is Teamwork?

Teamwork quote HF

Teamwork has been described as “the process of working collaboratively with a group of people in order to achieve a goal.”

I believe that teamwork includes supporting your teammates all the time. Since everyone at Henry Ford West Bloomfield Hospital is on the same team, we are all teammates.

When we are transitioning patients between care sites, we should promote other team members.

“I am taking you to ultrasound where Mary, one of our amazing sonographers, will be taking some images of your stomach. Mary loves her work, and she does an excellent job. When she is finished, she’ll call me to come back for you.”

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Tuesdays With Torossian

Lynn Torossian meets with Henry Ford West Bloomfield Hospital clinicians in the Physician Village

Lynn Torossian meets with Henry Ford West Bloomfield Hospital clinicians in the Physician Village

Here’s what Partners in Practice looks like to me.

Once a month, on a Tuesday, I join the West Bloomfield medical staff in the Physician Village. We share a light continental breakfast, and discuss opportunities for engagement, alignment, quality, and even the occasional story about one of our kids.

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The “Pay It Forward” Box

Pay It Forward box

Look for this box coming to you in the near future!

Here’s what earning trust looks like to me: providing valuable feedback to other teams that work with us to provide extraordinary care, every day, to every one, in every way.

To do this, we are introducing a “Pay It Forward” box, like the one shown here. The box contains a journal, where a note of appreciation can be written to a person or department that you want to acknowledge. A treat may be included in the box if desired, then deliver the box to the recipient.

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A Happy Patient

I receive letters and notes from patients and families all the time; some describe wonderful experiences and some have concerns. I try to use all of them as learning opportunities.

Recently I was notified of a situation where an 88-year-old man came to our hospital’s emergency room not feeling well. This was his first personal experience with our system. He quickly learned that, although there was nothing extremely serious going on, he would need to be admitted. This was not fitting well with his expectations, he noted, but the reasons why this was needed were clearly explained.

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